SKRE VIP Return and Exchange Portal

Simply: We pay for the cost of shipping until you are outfitted with the correct size of each item.

There may be cases in which you may want to exchange or return a new piece of gear due to a concern about fit, product appearance, expectations or similar reasons. If you not satisfied with your purchase, please click on the button above or call our toll free number 1-866-445-4128 and an operator will assist you. A return authorization (RA) number is required to initiate a return, exchange, or refund of the full purchase price. (RA) number is your order number, when you purchased the product.

As an online retailer, we understand that occasionally an item purchased from us will not fit exactly as you wish and an exchange is wanted.

Therefore, we are pleased to announce that we will take care of your shipping costs until you are outfitted with the correct size of each item.

There are specific steps that must be followed in order for the shipping costs to be borne by SKRE. These steps must be followed for all returns and exchanges.

  • SKRE will accept unused, unworn products, in an unaltered condition, with tags attached, originally purchased direct from SKRE.
  • By law, the product(s) must be sent back clean.
  • All returns and exchanges must have an accompanying RA number. 
  • All returns and exchanges must have a prepaid return label. 

 

Return and Exchange Timeline

  1. Typical turnaround time for a return or exchange is approximately three weeks, but may be longer during periods of high volume.
  2. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day, for which you will bear the cost).
  3. Expedited orders will receive priority processing whenever possible.

 Preparing Your Return Package

  1. Clearly mark outside of package with assigned RA number
  2. Ship return package to

SKRE Extreme Mountain Gear
ATTN: Returns Department
1210 W. State Street
Hurricane, UTAH 84737