SKRE VIP Return and Exchange Portal
EXCHANGE: In the event of an exchange, we pay for the shipping costs back and forth until you are outfitted with the correct size of each item.
RETURN: In the event of a return, we pay the shipping cost to send any unwanted items back to us. All returns after 60 days will be for store credit only.
***VIP Return and Exchange Program only applies to purchases made in the United States***
THREE EASY STEPS:
1.) Fill out the form included in your package with your name, email and phone number. Indicate which items you are returning and the items you need. (Click here if you need a digital copy of the form.)
2.) Package the gear you are exchanging or returning.
3.) Use the pre-paid, pre-filled USPS return label we sent with your original order to ship back items for exchange or return.
There may be cases in which you may want to exchange or return a new piece of gear due to a concern about fit, product appearance, expectations or similar reasons. As an online retailer, we understand that occasionally an item purchased from us will not fit exactly as you wish and an exchange is wanted.
Therefore, we are pleased to announce that we will take care of your shipping costs until you are outfitted with the correct size of each item.
There are specific steps that must be followed in order for the shipping costs to be borne by SKRE. These steps must be followed for all returns and exchanges.
- SKRE will accept unused, unworn products, in an unaltered condition, with tags attached, originally purchased direct from SKRE.
- By law, the product(s) must be sent back clean.
- All returns and exchanges must have a prepaid return label.
Return and Exchange Timeline
- Typical turnaround time for a return or exchange is approximately 7-10 days from when you drop off the return package, but may be longer during periods of high volume.
- For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day, for which you will bear the cost).
- Expedited orders will receive priority processing whenever possible.
If you have any questions please call us at 435-703-9901.